Twitch Twitter "@TwitchSupport" FAQ

The Twitch Support Twitter account is currently monitored Monday through Friday between 10am and 6pm Pacific Standard Time for trending technical issues within the community. This account is used to communicate known site issues, announce new products and features, and educate the community on Twitch-specific topics.

Twitch Support on Twitter is not a substitute for ticket support. While we may offer troubleshooting advice from time to time, actual account issues, especially anything requiring personal information to verify or discuss, will require a support request through the Twitch Help site.

Other knowledgeable and experienced Twitch users sometimes reply to questions and provide support to those who tweet at @TwitchSupport or the other official Twitch Twitter accounts. Note that while these individuals may provide the general community with answers to common questions, they do not speak for or represent Twitch officially.

On this page:

 * Issues we cannot assist with via Twitter
 * Moderation Concerns
 * Other Official Twitch Twitter accounts

ISSUES WE CANNOT ASSIST WITH VIA TWITTER

 * Suspension Appeals
 * Questions or concerns about enforcement actions taken on an account
 * Inquiries on how long a submission will take (appeals, Partnership applications, Affiliate tax review, emote submissions, existing support tickets)
 * Account access, including 2FA (managed by Authy)
 * Payout inquiries
 * Twitch Prime (managed by Amazon)
 * Purchases

MODERATION CONCERNS
Twitch Support only monitors and assists with troubleshooting technical issues specific to the user who contacts us on Twitter. We cannot comment on or assist with suspension appeals, calls for banning users, or any direct harassment you or another user may be receiving. If you feel a user is breaking the Twitch Community Guidelines, please use the on site reporting tool located on the user's channel page, or within the whisper box to report the user to the Safety Operations team for review. If you have feedback in regards to our Community Guidelines or safety operations, please voice those concerns on our feedback forum, Uservoice.

For suspension appeals, please go here and log in with the suspended account.

Safety Operations does not accept appeals on another user’s behalf. If you are unable to login to appeal your suspension, you will need to recover your account through Support’s account recovery options first, selecting Account/Login Issues > Logging In > I have forgotten my password.

OTHER OFFICIAL TWITCH TWITTER ACCOUNTS
Twitch Staff run additional Twitter accounts (as well as @Twitch and @TwitchSupport) and tweet important service news and may answer queries. The other Twitch Twitter outposts are:

Twitter

Region

@TwitchDE

German

@TwitchBR

Portuguese

@TwitchJP

Japanese

@TwitchKR

Korean

@TwitchES

Spanish

@TwitchFR

French

@TwitchPL

Polish