How to Subscribe

Our subscription options let Partners and Affiliates reward and interact with their most passionate fans. Among the benefits for subscribers are: access to custom emotes that you can use across all of Twitch, subscriber badge (that changes the longer you subscribe, if the channel has set up loyalty badges), and other perks we allow Partners to enable if they choose such as ad-free viewing!

Also, when you subscribe to any channel for the first time through Twitch Prime or resubscribe, a Share button will appear at the top of chat. Click that button anytime you are ready. It will stay there for as long as you are subscribed. That button triggers any alert the Partner or Affiliate has set up, and also allows you to send your customized message to the broadcaster.

On this page:

 * How to Subscribe with Twitch Prime
 * How to Subscribe with Payment
 * Subscribing through subs.twitch.tv
 * Frequently Asked Questions
 * Help and Contact

HOW TO SUBSCRIBE WITH PAYMENT
Click Tier 1, Tier 2, or Tier 3 to choose which price/tier to subscribe at. Benefits of additional subscription options:


 * Partners and Affiliates can create additional benefits for each subscription option. For example, access to additional emotes for Tier 2 and Tier 3 subs, if provided. Also participate in new Tier 2 and Tier 3 subscriber roles based within the Twitch App, if offered by a Partner or Affiliate.
 * Help Partners Unlock Emote Slots Faster: Partners unlock new sub emotes for all of their subscribers based on their number of subscribers. The new subscription options will help them unlock new emotes faster. While a Tier 1 sub is worth one subscriber count, the Tier 2 sub is worth two subscriber counts, and the Tier 3 sub is worth six toward the number of subscribers needed to unlock new emote tiers.

Subscriptions are a monthly recurring product that can be purchased with Credit / Debit cards, Twitch Gift Cards, PayPal, Amazon Pay and various local payment options, such as paysafecard via Xsolla. Payment Methods available to use to subscribe are subject to regional availability. However, if you click More Methods beside the payment options at checkout, you can pay for 1 month, 3 month, or even 6 month increments.

See More Methods will allow you to also choose from a wide range of Xsolla options, including Apple Pay, bank transfer, paysafecard, and digital cryptocurrency depending on your region.

When you click Complete Purchase you will be able to verify the final amount that we will charge your payment method which may include tax in some locations. If you have a Gift Card Balance in your Wallet then we will automatically apply those funds for purchases that you make on twitch.tv website.

Upon a successful purchase you will be notified and your payment method will be saved for automatic subscription renewals and any additional payments.

You may manage your saved payment methods at any time through your Payment Management page. Keeping an active payment method will mean we can have it ready for you to make any additional subscription purchases a much quicker process.

For more information on your Payment Management page please see our article on it here.

SUBSCRIBING THROUGH MOBILE DEVICES
You can Subscribe and Gift Subscriptions through Android and iOS devices on the Twitch App. Check out the respective help articles about Subscribing on iOS and Subscribing through Android for more information.

Please note that at this time, Twitch Prime Subscriptions are not able to be used to Subscribe to a channel on the iOS Twitch app. You can use Twitch Prime Subscriptions via subs.twitch.tv, however (see below).

SUBSCRIBING THROUGH SUBS.TWITCH.TV
Subscribing to your favorite streamer through mobile and desktop has never been easier than now with subs.twitch.tv.

When you visit subs.twitch.tv on a mobile or desktop web browser, you will find a search bar to search for specific streamers, and once logged in, a list of Partner and Affiliate streamers you follow. Clicking on any of the channels presented will take you to their respective subscription page where you can subscribe with ease.

Once you are done selecting your chosen channel and subscription price you will be able to either use your Twitch Prime Subscription or choose a Tier (Tier 1, Tier 2 or Tier 3). If choosing a tier, you will be presented with available payment methods. Select the payment method you wish to use to purchase the subscription with and follow the on-screen instructions presented to you.

Twitch Partners and Affiliates can link to their subscription page easily by simply replacing “channel” in the following URL with their channel name:  https://subs.twitch.tv/ channel . This link can be posted on social media, or anywhere the streamer would like to promote subscriptions. The link works seamlessly across mobile devices and desktop.

FREQUENTLY ASKED QUESTIONS

 * I currently subscribe to a channel at Tier 1. How do I switch over to Tier 2 or Tier 3? Do I need to wait till the end of my subscription cycle?
 * You can switch over by going to the channel page, clicking the green Subscribed button in the upper right corner, and selecting your new option. You do not need to wait till the end of the cycle, but there is no proration. You will be charged the new amount immediately, and will not receive any refund for the remainder of the Tier 1 if your subscription month is not over.


 * I subscribe to a channel using a Twitch Prime Subscription. Can I switch over to Tier 2 or Tier 3, and how? Do I need to wait till the end of my subscription cycle?
 * You can switch from the Twitch Prime Subscription at any time by going to the channel page, clicking the green Subscribed button in the upper right corner, and selecting your new option. You do not need to wait till the end of the subscription cycle, but you will not get another subscription to use until the following month.


 * Can I subscribe on subs.twitch.tv with my free subscription from Twitch Prime?
 * Unfortunately the option to subscribe via Twitch Prime is not currently available on subs.twitch.tv.


 * Where can I see my currently active subscriptions?
 * You can see a list of all your currently active subscriptions on your subscriptions page which can be found at: https://www.twitch.tv/subscriptions.


 * I purchased a subscription but I don’t see it as active on my account, what do I do?
 * Don’t panic, some payment methods can take a little longer to process than others. If you don’t see your subscription activated within 5 minutes please reach out to our purchase support team by opening a ticket and selecting your issue as Purchases > Subscriptions > Purchase not received. Make sure to log in at the top of the ticket submission page to ensure we have all of the information required to assist you.


 * I'm not from the US, will I be charged in USD?
 * We now support localized pricing and will attempt to charge you in your local currency.


 * How do I use my Gift Card Balance to make a purchase?
 * If you have a Gift Card Balance in your Wallet then we will automatically apply those funds for purchases that you make on twitch.tv website. If the cost of your purchase exceeds your Gift Card Balance, we will charge the additional amount to your saved payment method. If you do not have a saved payment method then you will be prompted to add one.

For customer support on Amazon Prime, use one of the following links:

 * USA: www.amazon.com/help
 * UK: www.amazon.co.uk/help
 * Mexico: www.amazon.com.mx/help
 * Canada: www.amazon.ca/help
 * Germany, Netherlands, Luxembourg, and Austria: www.amazon.de/help
 * Italy: www.amazon.it/help
 * France and Belgium: www.amazon.fr/help
 * Spain: www.amazon.es/help
 * Japan: www.amazon.co.jp/help
 * Singapore: www.amazon.com.sg/helpAndAbout
 * Australia: www.amazon.com.au/help
 * United Arab Emirates: www.amazon.ae/help

For customer support on Prime Video, use this link:

 * All countries: www.primevideo.com/help