Twitch Gift Card FAQ

Below you’ll be able to find a list of commonly asked questions about Twitch Gift Cards.

On this page:

 * Purchasing Twitch Gift Cards
 * Using Twitch Gift Cards
 * Twitch Gift Cards & Mobile Devices
 * Redeeming / Using Twitch Gift Cards

PURCHASING TWITCH GIFT CARDS

 * What can I buy with the Twitch gift card?
 * Once you redeem your Twitch gift card, you can purchase Bits, gift subscriptions to your favorite communities or community members, subscriptions for yourself to your favorite Twitch channel, or Turbo.


 * Can I purchase Twitch Merchandise with my Twitch gift card?
 * No. Twitch Merchandise is available on the Twitch Store on amazon.com. Currently your Gift Card Balance is available to use only on twitch.tv as per our gift card legal policy. Also, since Twitch gift cards can only be used online, they cannot be used in retail areas that sell Twitch merchandise, like the Loot Cave at TwitchCon.


 * Can I use my Twitch Gift Card Balance to purchase a Twitch Prime subscription?
 * A Twitch Prime subscription is available as a benefit to Amazon Prime customers who link their Amazon Prime account with their Twitch account. Therefore, you will not be able to purchase it using your Gift Card Balance. If you are a Twitch Prime customer, you automatically have this benefit.


 * Where can I purchase a Twitch gift card?
 * Twitch gift cards are currently available for purchase and redemption by U.S. residents only. To purchase, you can click here. You can also find digital Twitch gift cards on twitch.tv here:


 * How can I send a digital gift card?
 * To send a digital gift card, all you need is the recipient's email address or phone number. They’ll receive your gift, and you’ll receive a confirmation email once they’ve opened the gift card.


 * Which countries can I use a Twitch gift card?
 * Twitch gift cards are currently available for use in the United States. We are looking to offer them in other countries, so check back here for the latest.


 * How much can be put on a gift card?
 * Digital gift cards can be purchased in $25, $50, $100, and $200 amounts. You can purchase multiple gift cards and give multiple gift cards to a recipient.


 * I bought a Twitch gift card for someone that is not a U.S. resident. What should I do?
 * Gift cards can currently be purchased and redeemed by U.S. residents only, so please check if the gift card recipient is a U.S. resident before purchasing a gift card for them. If an intended recipient informs you that he/she cannot use the gift card that you purchased as he/she is not a U.S. resident then you can do the following:
 * You can ask the recipient to transfer the gift card code to you and redeem it on your account so that the Gift Card Balance can be used by you on Twitch.
 * You can also transfer (but not resell as per our legal policy) the code to another Twitch community member, who you know is a U.S. resident. Please note that we will not be able to refund purchases of the gift card, as stated in our gift card terms and conditions.

USING TWITCH GIFT CARDS

 * How do I use my Gift Card Balance to make a purchase?
 * If you have a Gift Card Balance in your Wallet then we will automatically apply those funds for purchases that you make on twitch.tv website. If the cost of your purchase exceeds your Gift Card Balance, we will charge the additional amount to your saved payment method. If you do not have a saved payment method then you will be prompted to add one.


 * Do I need to have a stored Credit Card to use a gift card?
 * You don’t need to have a stored payment method associated with your account to use the balance of a redeemed Twitch gift card. Using an additional payment method is only required if the cost of your purchase is more than your Gift Card Balance.


 * How do I check my Gift Card Balance?
 * When you’re logged in, you can find your Gift Card Balance, Payment history, and more in Account Dropdown Menu → Wallet. If applicable, the spend of a Gift Card Balance will also show on invoices from Twitch (Listed under “Credits applied”).


 * Will my gift card ever expire?
 * No! These funds are yours for as long as your Twitch account is active.


 * How do I convert my existing subscriptions to use my Gift Card Balance (managed through my Wallet) instead of my saved payment method?
 * This is done automatically! Once you have a Gift Card Balance (that you can manage in your Wallet) those funds will automatically be used the next time your subscription renews. If the cost of your subscription(s) exceeds your Gift Card Balance then we will charge the additional amount to your saved payment method. Currently, we support this capability for subscriptions that have been purchased using the following payment instruments: Amazon Pay, Credit Card, PayPal. If you used a different payment instrument to purchase your subscription then that subscription will continue to be charged to that payment instrument and your Gift Card Balance will not be applied.

TWITCH GIFT CARDS & MOBILE DEVICES

 * Can I use my Gift Card Balance on the Twitch mobile apps?
 * Currently your Gift Card Balance cannot be used for making a purchase on Twitch mobile apps. However, if you use your balance to purchase a product on the twitch.tv website, those purchases and benefits (e.g. subscription emotes, subscription benefits, Bits balance) will be available on the mobile apps as well.


 * I only have a mobile device. How can I redeem and use my gift card on mobile?
 * You can redeem your gift card by clicking on the gift card code in the email that you would have received or by visiting twitch.tv/redeem via your mobile browser. A Gift Card Balance is currently not available for usage on Twitch Mobile apps. However, you can access your Gift Card Balance and use it for making purchases by visiting the following pages in your mobile browser (you may be asked to log-in to your Twitch account):
 * bits.twitch.tv
 * subs.twitch.tv If you use your Gift Card Balance to purchase a product on the mobile web then those benefits (e.g. subscription emotes, subscription benefits, Bits balance) will be available on the mobile apps and on the twitch.tv website as well.

REDEEMING/USING TWITCH GIFT CARDS

 * How can I redeem my Twitch gift card?
 * Once you have your gift card visit twitch.tv/redeem and log into your Twitch account. When you are logged in, your account will show up here: Enter the code for your gift card and the amount will be automatically added to the Gift Card Balance in your Wallet.


 * Can I add to my wallet without buying a Twitch gift card?
 * Currently, you can only add a Gift Card Balance to your wallet by purchasing a gift card. You can purchase a gift card for yourself by selecting the delivery option “Send to myself via Email” on the Twitch gift card purchase page.


 * I am not able to redeem a gift card that I received. What should I do?
 * Please try the following:
 * Check that the gift card code that you are trying to enter on the redemption page matches the code on your gift card.
 * For your account’s security, we may require 2FA to be enabled on your account before allowing redemption. Therefore, please enable 2FA and try again.
 * You can maintain a maximum Gift Card Balance of $2000 in your Twitch Wallet. Therefore, you will not be able to redeem a new gift card code if its redemption will lead to a Gift Card Balance of more than $2000.
 * Gift cards can currently be redeemed by U.S. residents only. Therefore, if you are not a U.S. resident then you will not be able to redeem the gift card. If you have tried the above but are still not able to redeem your gift card then please create a customer support ticket at help.twitch.tv.


 * I am not able to apply my Gift Card Balance to a transaction. What should I do?
 * Please check for the following:
 * Twitch Gift Card Balance is currently unavailable for mobile in-app purchases. Therefore, you will not be able to apply your Gift Card Balance for purchasing iOS sub tokens (on iOS devices), subscriptions on Android devices and bits on either iOS or Android devices.
 * When the total amount associated with your purchase exceeds your Gift Card Balance, you may only use the following payment methods for the remaining amount: Amazon Pay, Credit Card, PayPal. Therefore, your Gift Card Balance will not be applied on a purchase if you try to use a different payment method.
 * Gift Card Balance is currently available for U.S. residents only. Therefore, if during the purchase flow, we detect that you are not a U.S. resident then we may not apply the Gift Card Balance to your purchase.
 * For your security, we may “freeze” your Gift Card Balance in your wallet. If you think that this was done in error then please contact our Customer Support team from help.twitch.tv. If you have tried the above but are still not able to redeem your gift card then please create a customer support ticket at help.twitch.tv.