Twitch Prime Loot Gifting

From time to time, Prime members will be able to gift up to three additional copies of select Twitch Prime loot to other Twitch community members using the Community Gift Chest channel feature.

On this page:

 * What is the Community Gift Chest?
 * How do I use the Community Gift Chest on my channel?
 * How does claiming gifts work?
 * Frequently Asked Questions

WHAT IS THE COMMUNITY GIFT CHEST?
The Community Gift Chest is specific to each channel and must be enabled by a streamer before Prime members can begin contributing gifts.

If a streamer has enabled the Community Gift Chest in their channel, a community highlight at the top of the chat window will appear, indicating that Prime members may begin contributing their additional copies of Twitch Prime loot. Viewers who are logged into a Twitch account linked to an Amazon account with an active paid Prime membership are able to contribute from the Gifting Center and may choose the amount of extra copies (up to 3) that they wish to contribute. Gifts will continue to be stockpiled until the streamer chooses to distribute the loot in the chest. Upon distribution, eligible viewers tuning in will be selected at random to receive a gift.

You are eligible to receive a gift as long as you are logged into your Twitch account, not a current Prime member, and haven’t already received one before.

HOW DO I USE THE COMMUNITY GIFT CHEST ON MY CHANNEL?
To start using the Community Gift Chest on your channel, head over to your Stream Manager within the Creator Dashboard. Under the Quick Actions section, you will need to add the Gift Chest Quick Action by clicking on the button with a + label. This will open the Quick Actions store, where you will be able to add the Community Gift Chest widget under the Grow Your Community category. Once the Quick Action is added, you will find the Gift Chest Quick Action labeled Use Gift Chest under your Quick Actions section. Open the Quick Action by clicking on the button, and click on Start Collecting Gifts to start collecting loot gifts from Prime members!

Once you have started collecting gifts, a community highlight will be enabled at the top of your chat window notifying viewers that your channel is now using the Community Gift Chest feature. As Prime members tuning in begin to contribute, the highlight will automatically update and reflect the total number of gifts collected. Once you have collected a sufficient number of gifts to your liking, you can click the Distribute Gifts button, which will distribute the gifts randomly to your eligible viewers.

Upon distribution, eligible viewers tuning in will be randomly selected to receive a gift. To redeem, they will need to either sign into or sign up for a free Amazon account, but will not need to have an active Prime membership.

HOW DOES CLAIMING GIFTS WORK?
Viewers that have received a gift are notified through a Twitch notification and an email. Clicking on the Twitch notification or on the Redeem My Gift button in the email begins the claiming process.

The instructions below provide an overview of how simple it is to access the content you were gifted.


 * 1) Create a free Amazon account (if you don’t have one).
 * 2) If necessary, link your Twitch account to your Amazon account.
 * 3) If necessary, link your game account to your Twitch account.
 * 4) Click the Redeem Gift button on the page.

PRIME MEMBER FAQS

 * What can be gifted?
 * Members will be able to share up to 3 extra copies of select Twitch Prime loot that is gifting-eligible. Since these are extra copies, you will still be able to claim the content for yourself.


 * When can I gift content?
 * When a streamer enables Loot Gifting, you will see a Community Gift Chest highlight above chat. A button at the bottom of the chat will also appear, allowing you to gift up to 3 extra copies of select Twitch Prime loot.


 * How will I know that I have gifts to contribute?
 * Whenever Prime members are in a Twitch channel with an active Community Gift Chest, they will see a private announcement at the bottom of chat showing the Twitch Prime loot they have to gift.


 * How often will I receive new gifts to contribute?
 * Usually gifts are better as a surprise, but since you asked, we’re expecting to have new giftable loot about every month.


 * Why should I try this?
 * Because unless you’re the Grinch, giving gifts is fun! You also get to share the joy of Twitch Prime loot with other viewers that aren’t yet Prime members.

STREAMER FAQS

 * How do I activate a Community Gift Chest?
 * The Community Gift Chest is now a Quick Action that can be added to your Stream Manager within the Creator Dashboard. You can add the Gift Chest Quick Action by clicking on the + button under the Quick Actions section to open the Quick Actions store, and adding the Start Loot Gifting Quick Action under Grow Your Community. Once the Quick Action is added, you can open the widget by pressing the new Use Gift Chest Quick Action you just added and by clicking on the Start Collecting Gifts button.


 * When can I distribute gifts?
 * Streamers choose whenever they want to distribute gifts. They are able to distribute with as little as one gift in the Community Gift Chest and can distribute until the end of the gifting window (end date shown in the Community Gift Chest widget in your Stream Manager).


 * What happens if I have more gifts collected than eligible recipients?
 * Any leftover gifts that don’t get distributed are automatically carried over to the next Community Gift Chest that you open.


 * What happens when gifts are distributed?
 * There will be a celebration in chat! Up to 100 messages will be sent out, highlighting the Twitch usernames of your viewers that donated a gift and received a gift.


 * Can a mod/editor release the chest for me?
 * Not at the moment, but we love hearing feedback and will look into incorporating it into future improvements.


 * Can I schedule a Community Gift Chest to be opened in advance?
 * Not at the moment. We recommend creating a chatbot command that notifies chat of when they can expect the Community Gift Chest to be opened.