IOS Sub Tokens Guide

You can purchase a Tier 1 Subscriptionor or Gift Subs to your favorite channels on your iOS device by using a new digital good called Sub Tokens. Redeem your Sub Tokens for months of Subscription. 1 Sub Token = 1 month of Tier 1 Subscription benefits. Enjoy all the same Subscription benefits you know and love, like emotes, subscriber badge, subscriber-only chat and ad-free viewing, when you buy with Sub Tokens. At launch, Sub Tokens can be purchased and used only on iOS devices.

On this page:

 * Subscribing With Sub Tokens
 * Gifting Subscriptions with Sub Tokens
 * Buying Sub Tokens
 * Extending Your Sub With Sub Tokens
 * Managing Your Subscriptions
 * Frequently Asked Questions

SUBSCRIBING WITH SUB TOKENS
To subscribe to a channel, click on the Subscribe button in the channel details section of a live channel or VOD. Click through the Subscription benefits page to bring up the token redemption page. With Sub Tokens, you can choose to pre-purchase up to 12 months of Subscription benefits up front.

Choose the number of tokens you want to redeem for a Subscription. If you have enough Sub Tokens, you'll be asked to confirm that you want to redeem your tokens. Sub Tokens that have been redeemed are non-refundable. In the case that the channel you subscribed to is permanently banned, the remaining tokens you’ve committed to that channel will automatically be refunded. Once you confirm your Subscription, Sub Tokens for all of the months you chose to subscribe for will be deducted from your Sub Token balance immediately. For example, if you choose to subscribe for 3 months, 3 Sub Tokens will be deducted immediately. If you don't have enough Sub Tokens for the number of months you selected, you will be asked to purchase additional tokens.

While you may subscribe for multiple months up front, Sub Token Subscriptions are non-recurring. We will not automatically charge your token balance when your Subscription expires.

GIFTING SUBSCRIPTIONS WITH SUB TOKENS
You can also redeem your Sub Tokens to purchase Gift Subs for other users. To purchase Community Gifts, tap Subscribe or Gift a Sub on the channel page and navigate to the Gift tab. From here, you may choose how many Gift Subs you want to purchase for the community (1 Sub Token = 1 Tier 1 Gift Sub).

You can also purchase a Gift Sub for a specific user by tapping their username in chat and tapping Gift a Subscription.

If the button is grayed out, then the user is not eligible to receive a Gift Sub. As with Gift Subs purchased on other platforms, the Gift Sub recipient receives the exact same benefits as if they purchased the Sub themselves.

BUYING SUB TOKENS
You may purchase various quantities of Sub Tokens at once. The easiest way to purchase Sub Tokens is to tap Subscribe or Gift a Sub on any channel that supports subscriptions. From here, you can navigate to the Purchase Sub Tokens tab and select the number of Sub Tokens you would like to purchase. Once you make your selection, you'll be guided by Apple's App Store instructions to complete your in-app purchase. Once you complete the purchase, Sub Tokens will be added to your balance immediately. You may also purchase Sub Tokens at any time by navigating to Profile > Click the top right Gear > Subscriptions > click Token icon. Prices may vary slightly in other countries and currencies.

EXTENDING YOUR SUB WITH SUB TOKENS
With Sub Tokens, you can extend an existing non-recurring Subscription. If you are currently subscribed to a channel with Sub Tokens, a Prime Sub, or a Gift Sub, you may use Sub Tokens to purchase additional months of future Sub benefits, up to a maximum of 12 total months.

You can extend a Subscription on the same token redemption page.

MANAGING YOUR SUBSCRIPTIONS
You can find the Subscription management page in the iOS app by navigating to Profile > Click the top right Gear > Subscriptions. Here, you can see your currently active iOS Subscriptions purchased with Sub Tokens and add more tokens to extend your Subscriptions. You can also view the Subscriptions you've purchased on other platforms (Web, desktop app, Android), but you can only manage your iOS Subscriptions on the Twitch Mobile App on iOS devices.

FREQUENTLY ASKED QUESTIONS

 * Are Sub Token Subscriptions auto-renewing?
 * No, Sub Tokens only enable you to subscribe for a preset amount of months up front. You will not automatically be charged again when your Subscription expires.


 * Can I use Sub Tokens outside of iOS?
 * At this time, you can only purchase and redeem Sub Tokens in the iOS app. We are exploring the possibility of making them available everywhere.


 * If I use Sub Tokens, does it count toward my tenure?
 * Yes, Subscriptions purchased with Sub Tokens also count towards your tenure.


 * If I redeem for multiple months up front, do I get all my tenure up front?
 * No, you only receive tenure for the number of months that you've been subscribed. Committing to subscribe for months in the future do not increase your tenure today.


 * If I redeem for multiple months up front, can I still write anniversary messages?
 * Yes, once a month, you can still write anniversary messages and share your tenure status in chat.


 * If I use Sub Tokens, will my Subscription show up on stream?
 * While we can't guarantee that the channel you subscribed to is showing Sub messages in their stream overlays, we are working with overlay developers to ensure that they properly display Sub Token Subscription messages.


 * If I have one or more months remaining in a Sub Token Subscription, can I cancel my Subscription early and get my tokens refunded?
 * No, once you've redeemed your tokens for multiple months of Subscription, you cannot cancel your Subscription before the end of the period. Sub Token redemptions are non-refundable.


 * Can I get a refund for Sub Token purchases?
 * Sub Token purchases are non-refundable by policy. If you believe that you should receive a refund due to special circumstances, contact Apple support.


 * What is the maximum amount of Sub Token I can hold in my balance?
 * 100 tokens.


 * Do Sub Tokens expire?
 * No, Sub Tokens do not expire.


 * How do Sub Tokens help support creators?
 * Twitch shares revenue with creators for each Sub Token you redeem on their channels. This works the same way as standard recurring Subscriptions you buy on desktop.


 * Why are iOS Sub Tokens more expensive than on the web?
 * There are costs associated with selling subscriptions within mobile platforms. We want to offer you the option to subscribe in our app, while preserving the same payout to streamers when you subscribe, and in order to do that, the price has to reflect the added costs.


 * Can I use Sub Tokens to gift Subs?
 * Yes, you can redeem Sub Tokens to purchase Gift Subs for other users.


 * Can I gift Sub Tokens to other users?
 * No, you cannot gift Tokens themselves to other users.