An Introduction to Twitch Sings

Twitch Sings is a dynamic, endlessly watchable livestreaming vocal performance platform that brings singers and audiences together like never before. Twitch Sings is available as free to play on PC and Mac.

On this page:

 * Download and Setup
 * What's New in Version 1.11
 * Known Issues
 * Audio Troubleshooting
 * Video Troubleshooting
 * Frequently Asked Questions

DOWNLOAD AND SETUP
To get started with Twitch Sings, please follow the instructions below.

Download and Setup

 * 1) Go to the Twitch Sings download page
 * 2) Select the PC or Mac Beta Install
 * 3) Launch Twitch Sings

Minimum supported PC Specifications:

 * OS: Windows 10 64bit
 * RAM: 4 GB
 * GPU: 1024 VRAM, DX11 support
 * CPU: Intel i5 2.7 Ghz, 4 cores (or equivalent)
 * HDD: 1.3 GB free

Minimum supported Mac Specifications:

 * OS: MacOS 10.14 "Mojave"
 * RAM: 8 GB
 * GPU: 1.5 GB VRAM
 * CPU: Intel i5 2.3 GHz
 * HDD: 1.3 GB free

NEW FULL SCREEN CAMERA MODE
We’ve added a quick way for you to jump to a full screen camera mode. Switch to a full screen camera by pressing the full screen button (near Go Live) or tap c to toggle the mode on and off. Full Screen Camera Mode works in performances and while you're in the menu!

IMPROVED STABILITY AND BUG FIXES
The bulk of this release consists of various stability patches and bug fixes.

KNOWN ISSUES
My video won’t finish uploading to Twitch or ...

'''The game says “An Error Occurred. Make sure your network connection is active.” but I am connected to the internet just fine''' (currently streaming or able to open web pages).

Occasionally individual firewall settings can prevent a video from uploading successfully or connecting with the Twitch Sings game servers. If you experience issues with uploading a video or launching the game try following these steps:


 * Under Windows Security, select Firewall & Network Protection
 * Select Allow an app through firewall
 * Select Change Settings
 * Select Allow another app…
 * Select Browse and navigate to your Twitch Sings.exe
 * Select Network types... and check both public and private
 * Select Add, then OK and give it a test!

The game shuts down after uploading a video

Streaming and uploading video at the same time can sometimes overload a computer’s bandwidth. The suggested way to avoid this is to lower your streaming bitrate so that it does not use more than 80% of your upload bandwidth.

Antivirus software preventing the game from launching

Some antivirus software blocks Twitch Sings from launching or can delete the executable file when it is downloaded. If you encounter an error where the game will not launch, please try uninstalling Twitch Sings, pausing your antivirus software and downloading / installing again.

Nothing happens after clicking the Let’s Go button on the Connect Account screen

When you click the Let's Go button on the Connect Account screen your web browser should open up with a page to log in to Twitch. If you click the Let’s Go button and the web browser page does not open it could be because of a pop up blocker. One other cause could be if you are running your computer in Administrator mode.

Buttons in the game are missing

The first time you play Twitch Sings you will be in the tutorial mode. During the tutorial many parts of the game like customizing your avatar and the My Duets menu are not active until you have completed at least one song or started a song and quit it. After completing the first song the entire game will become available for use.

Stream Archive/VOD Muted

Single song uploads directly from Twitch Sings will not be muted. Stream archives may have muting. If you encounter a stream archive of Twitch Sings that is muted please follow these instructions.

AUDIO TROUBLESHOOTING
Audio issues can be troublesome to diagnose and deal with, below we have put together some tips to help you troubleshoot and resolve common audio issues.

AUDIO LEVELS
Setting audio levels correctly is key to creating an enjoyable experience for your viewers. There are several sliders on the Audio tab in Settings that can help with audio balance issues:


 * Microphone Sensitivity: Watch out for peaks. When you sing or speak into the mic in Twitch Sings you will see a green bar on the microphone icon next to the go live button. If you notice that bar maxing out and hitting red, head over to Settings > Audio and adjust the Microphone Sensitivity until no red shows no matter what note you sing on the meter. If you use a hardware interface make sure your gain and levels are in a good place before adjusting Twitch Sings for the best results.
 * Master volume: This is the volume you hear for all game audio locally on your machine. It does not impact audio for your seeds, solos, or duets. It also does not impact the volume of your stream when streaming directly through Sings.
 * 3rd party streaming (OBS / SLOBS / Twitch Studio): If you are streaming through 3rd party broadcasting software: Twitch Sings Microphone Sensitivity settings will not have an effect on your livestream audio levels, but still need to be calibrated. Saved VODs and Duets rely on these settings for their audio levels.

LATENCY TUNING
If you notice your vocals are out of sync with the song you performed in a solo performance or another singers voice during a duet you can now adjust your vocal timing before uploading the performance!

To get your audio lag calibrated, go to the Audio tab in settings and hit the Calibration Wizard button. The first step of the wizard will ensure the game's audio and visuals are aligned. The second step will help you dial in your vocal timing.

To adjust:


 * Launch the calibration wizard and start the second step. Clap, tap your microphone with a pen, or snap along with the audio track.
 * Once you have completed the song continue to a video recording of your performance.
 * We will attempt to automatically guess your latency based on your clap timing, but you can adjust the Vocal Timing slider to fine tune your values (most users have a setting between -100 ms & -150 ms). Play the video and listen. You should hear your claps/taps at the exact same moment as the beats If it’s still not properly synced up pause the video again and adjust further. Note: It’s best to rewind your video back to the spot you initially started adjusting so that you’re working with a consistent performance.
 * Repeat these steps until you find the most optimal setting.

If you want to get REALLY fancy you can place your headphones on your microphone to get REALLY accurate results (IMPORTANT: If you use a hardware passthrough to hear yourself in your headphones, this will not work). The perk of spending the time to do this is that once you’re done the setting should be saved! If you at any time change things that may affect your latency, such as hardware or software processing, you’ll want to revisit this to adjust again.

You can also fine-tune your vocal timing and vocal mix before uploading any performance! Once you complete a performance in Twitch Sings you’ll see a bar just above the recorded video in game labeled Adjust Vocals.

AUDIO LATENCY AND MONITORING
When playing the game, and as noted in the calibration section above, some amount of latency (delay) will occur as the computer takes time to process the audio. This is rarely noticeable when you’re not trying to listen to the processed audio at the same time. Unfortunately, if you’re monitoring your performance directly, that latency can cause a distracting separation between when the sound is created and when you hear it back from the computer.

For this reason, many consumer and professional audio capture devices provide zero-latency monitoring capability, looping sound directly from the microphone back into your headphones before it reaches the computer. In most cases, you’ll be able to turn a knob to control a blend of the audio coming out of your computer and the zero-latency feed from your microphone.

For this reason, we only turn on in-game monitoring when auditioning audio effects. This is due to the highly variable latency that users experience. The effects you select will be heard by your viewers if you broadcast directly from the game, but not if you use OBS.

In some rare cases, the audio recording latency on your computer may be severe enough that your voice will be recorded well after you see lyrics on screen and sing them. This will cause it to sound as if you’re singing late in comparison to the music.

If you are experiencing extreme latency or other audio problems, we have the following suggestions:


 * Be sure to install the latest audio drivers for your hardware.
 * Realtek audio devices may experience latency problems on Windows 10. You may see better performance by following this guide [External Site]. Twitch does not take responsibility for any changes you make to your computer’s configuration.
 * Built-in audio hardware is great for playing games, but weak on sound quality. Investing in a quality USB Audio Interface will provide an improvement in recording and playback quality, as well as latency. An audio interface will allow you to use higher quality microphones via XLR connectors. You’ll also likely gain zero-latency monitoring features, as mentioned above.
 * Twitch Sings does not yet support ASIO audio drivers.
 * If you use a USB audio interface and notice ‘clicking’ or audio dropouts, try swapping to another USB port in another area of your motherboard to see if it alleviates the issue.
 * If you are still experiencing latency or stuttering issues when using a USB interface or mixer, some users have found routing their microphone audio out of the device, then back into the computer through an analog port such as mic-in or line-in may cause fewer problems.

We recommend watching your own broadcast to judge how any latency may be affecting you. Working with your audience via chat can also be helpful. We are actively working on latency calibration settings for Twitch Sings and will release them for testing as soon as they are available.

Due to a large variation in performance, we cannot offer direct support on latency-related issues stemming from use of 3rd party software for audio monitoring purposes. Numerous video guides are available online to help walk you through various pieces of audio software.

AUDIO MONITORING
When performing music, it is common practice to directly listen to the audio being captured by the microphone through headphones. This allows you to have a better sense of your pitch and performance. Monitoring your microphone directly may be unfamiliar to some broadcasters who normally just focus on the audio from the game they’re playing. We recommend listening to yourself -- you’ll see an improvement in how well you sing!

It's always best to use built-in hardware methods for monitoring, such as using your mixer or interface's headphone jack. Relying on Windows or other software monitoring may introduce a delay (latency) between the time that you speak or sing and when you hear it back. Consult your microphone, mixer, or audio interface manufacturer's manual for instructions on how to set this up!

OBS LATENCY TUNING
Adjusting the timing with Calibration Wizard will make sure the audio and video are synced up in your Duets and VODs. However, if you are streaming from OBS, you may need to adjust the delay to make sure that when you are singing live on stream your voice and the game audio are synced up for your viewers.

In some instances you may need to delay your video, others your microphone audio.

To adjust audio delay, click the gear below your audio sources and click advanced audio properties. From there adjust your Sync Offset (ms) to the same value you see on the "Adjust Vocals" slider from your performance review.

To adjust video delay, right click your game capture source and click Filters. From there click the + button at the bottom left and add a Render Delay filter. Select the filter you just added and adjust the render delay (ms).

Ultimately your viewers will be able to assist you getting in sync when live. Any of our Test Tracks like Click Sync may be helpful here.

BROADCASTING WITH OBS
While we provide the ability to broadcast directly from the game, we understand that streamers may want to stick with tried-and-true setups using OBS to broadcast. We support you in doing this, but there are some things you should know.


 * If you broadcast your mic from within OBS instead of from the game, it won’t be processed through Twitch Sings audio effects. OBS does support VST audio plugins to create your own effects, but that’s beyond the scope of this document.
 * Twitch Sings will be unable to use your camera if OBS is using it. You can choose to temporarily deactivate your camera in OBS so Sings can use it (right-click on the camera in sources, go to Properties, and select deactivate), or use a second camera if you have one available. Audio devices can be shared by both OBS and Twitch Sings.
 * There are a few software packages, such as SplitCam, that splits your webcam's video feed into multiple streams, allowing you to use it in more than one broadcast program at a time.

I’ve tried everything, and it still seems like the game lags when I sing!
Test things out with our Click Sync track, and see what your viewers think! It’s near the end of the song catalog. With it you can test to see that the lyrics line up with the music, as well as your audio. We find that frequently, everything is actually in sync, it just takes a little bit of practice on each song to nail the timing consistently.

STREAM VIDEO STUTTER
If you are experiencing skipping or stuttering video, your network connection may be straining to keep up with your streamed video and video uploads. You can try lowering your video bitrate in settings (see Setting Bitrate in FAQ below).

GENERAL QUESTIONS FAQ

 * Is Twitch Sings Free to Play?
 * Sings is a free to play game. We may explore ways to enhance the experience with paid features.


 * Are there any restrictions with Twitch Sings?
 * Due to licensing restrictions we are not able to offer every song in every region. Twitch Sings is not available to play in Ukraine, Russia or Korea.


 * Is there a list of the songs available in Twitch Sings?
 * Yes, there is a list of the songs available in Twitch Sings at this link.


 * How do the audio effects I see when getting set up to sing a song work?
 * Audio effects change the sound of your voice on recordings and on your stream. You won’t hear them while you are singing but chat and the recording will hear the effect. You can hear what the effect sounds like on your voice while you are on the Set the Stage screen before playing a song. Click on Audio Effects then click on any of the options. If you speak into your microphone you will hear the playback with the sound of the effect on your voice.


 * Can I upload my own music to sing?
 * Unfortunately, this is not currently supported.


 * I blocked a user on Twitch while playing Sings but they can still interact with me in the game.
 * If you block another user from within the Twitch Sings game it will take effect immediately. If you block another user on Twitch while you are playing Twitch Sings it will not take effect until you restart the game.


 * Where can I provide feedback or make a suggestion?
 * In the Settings menu under the Profile section tap on the Send Feedback button. This will link you to a web browser form where you can send in feedback or suggestions.


 * I am having a problem with “X” where can I get help?
 * You can file a support ticket in the Settings menu under the Profile section tap on the Report Issue button. This will link you to a web browser form where you can create a support ticket and someone at Twitch will respond to you as soon as possible. Be sure to log in to your Twitch account at the top of the page so our support team has the information about you they need to assist!


 * How do I report someone in-game?
 * To report a player, go to their profile and tap on the 3 Horizontal Dots  icon next to the Follow/Unfollow button. You may also Block them which will block them on Twitch as well as in-game.

IN-GAME FAQ

 * The Twitch Sings extension isn’t appearing for my viewers, how do I set it up?
 * When you go live for the first time the game will ask if you would like to enable the extension. If you clicked No and would like to enable them later you can do this on Twitch. While on Twitch go to your Dashboard then click on the Extensions menu on the left. Search for Twitch Sings and you will find the extension called Twitch Sings Interaction. Install the extension and Activate it as Overlay 1. The extension should now appear for you viewers. They may need to refresh their browser to make the extension appear.


 * How do I customize my in-game avatar?
 * Click on the Avatar button on the left hand side of the screen to enter the avatar customization menu.


 * How do I change my Display Name?
 * You can change your display name on Twitch.tv under the Profile tab of the Settings menu. There is a link to this page from your in-game profile: click on your Display Name and Bio to be taken there.


 * How do I join a Duet?
 * To join a duet, click on a song to open the Song Info page. Any open duets will be listed under the Join a Duet section. If there are no open duets listed then there are no open duets to join. If you know a player’s name you can Search for them and go to their profile where you can find a list of their open duets.


 * How do I report someone in-game?
 * To report a player, go to their profile and tap on the 3 Horizontal Dots icon next to the Follow/Unfollow button. You may also Block them which will block them on Twitch as well as in-game.


 * My game is having performance issues, what can I do?
 * On the Settings page you can go to the Video & Graphics section and lower the quality and resolution of your graphics until it runs smoother on your hardware. Lowering screen resolution should increase framerate significantly. If you’re still experiencing issues please reach out via the Report Issue option on your Profile section.


 * I’ve tried everything, and it still seems like the game lags when I sing - why?
 * Test things out with our Click Sync track, and see what your viewers think! It’s near the end of the song catalog. With it you can test to see that the lyrics line up with the music, as well as your audio. We find that frequently, everything is actually in sync, it just takes a little bit of practice on each song to nail the timing consistently.

STREAMING / RECORDING FAQ

 * How do I record my Twitch Sings performance?
 * After you finish singing any song you will be asked if you would like to publish your performance. If you save your performance a video will be saved on your player profile, and uploaded to your Twitch channel. You will also be able to find your video on your Twitch profile under the Video Producer.


 * How do I delete a video?
 * You can delete a video by going to your Profile and tapping on Featured > See All. Click on the video you would like to delete. When the video loads you can click on the 3 Horizontal Dots icon button where you have the option to delete your video.


 * How do I stream?
 * Twitch Sings allows players to go live directly from the game without requiring streaming software like OBS. You can Go Live from the game whenever you like while logged in. If attempting to stream from Twitch Sings for the first time, you may receive a Network Error. You may receive this error if we were unable to detect two-factor authentication presence on your account. To help keep Twitch safe, all new streamers will need to set up two-factor authentication. The first time you Go Live you will see the Going Live tutorial. Once you have read through that information:
 * The Go Live button is located in the bottom left hand corner of the game.
 * On PC and Mac simply tap Go Live then confirm that you would like to start streaming.
 * Follow these steps again to end your stream when you are done.


 * How do I set my Bitrate?
 * Your broadcast bitrate impacts how much data you send to Twitch, including video frames and audio. If streaming directly from Twitch Sings you can easily change your broadcast bitrate in Settings, Video & Graphics tab. To avoid issues with normal network fluctuations, you should never set your broadcast bitrate higher than 80% of your consistent upload bandwidth. There are several commercial speed tests you can search for that will provide you with your Mbps upload speed. Make sure you don’t try to measure this when already streaming! Example broadcast bitrate values:  Speed Test Result (Upload Mbps)  Recommended 80% maximum cap  Recommended Broadcast Bitrate Setting (Kbps)  10 Mbps Upload  8 Mbps Upload  3000 Kbps  5.0 Mbps Upload  4 Mbps Upload  2000 Kbps  2.5 Mbps Upload  2 Mbps Upload  1000 Kbps  3000 Kbps should provide very good stream quality at a Screen Resolution of 1280x720.  For more technical information on screen resolution and bitrates, see this link.


 * I’d like to broadcast through my usual streaming software, what’s the difference?
 * While we provide the ability to broadcast directly from the game, we understand that streamers may want to stick with tried-and-true setups to broadcast. We support you in doing this, but there are some things you should know. If you broadcast your mic from within your usual streaming software instead of from the game, it won’t be processed through Twitch Sings audio effects. Some streaming software does support VST audio plugins to create your own effects, but that’s beyond the scope of this document. We’ll be unable to use your camera if your streaming software is using it. See comments above about temporarily deactivating your camera. There are also a few options that act as a virtual camera which uses your webcam and will allow you to use your camera in more than one program at a time such as SplitCam.  If your singing audio is out of sync with the game video (especially after adding VST audio plugins), most streaming software provides settings to delay the video by up to 500ms. This setting can usually be found in the video sources Properties menu.


 * Can I disable any of the live features and alerts if I have my own for my channel that I would prefer to use?
 * We offer streamers a suite of stream customization options within the game settings. Under the Broadcast tab players can adjust their audio and camera options and toggle chat and stream events on and off. Under the Events tab streamers can enable and disable the different type of events that occur during a live stream including Singer Challenges, Fan moments and notifications of Cheers, Subscriptions and Follows.


 * I am using other streaming software and am having trouble with my camera and microphone.
 * Webcams can only be used by one program at a time in Windows. If you would like to use your webcam in game instead of OBS or other external streaming software make sure you first disable your webcam source(s)! Simply hiding them with the eye symbol will not do the job, you must click disable in properties of the Webcam source. If you wish to have a webcam both in game and your streaming software you will need 2 webcams! If you are still having trouble getting your microphone to work, double check that you have the correct microphone selected in the game by going to the Settings menu and clicking on the Audio tab. In the Audio Input section make sure the correct microphone is selected in the dropdown. OBS double mic: If you have in-game mic monitoring enabled and do not mute your microphone in OBS your audience will hear you twice, once through your OBS mic source and another time through your desktop audio source - mute one!


 * Are bluetooth devices (headphones, microphones) supported?
 * We do not currently support bluetooth headphones or microphones. However, we’ve provided some helpful tips below: PC and Mac: For microphones you can use your computer’s internal microphone or any external microphone. Gaming headsets with built in microphones are of varying quality and lower end versions tend to introduce monitor latency - when you hear yourself on a slight delay.


 * I’m hearing the music twice on my VODs, why?
 * Your microphone level indicator at the bottom left of the game should not show activity when there is no input from speaking or singing. Mute your microphone from your device, if you still show activity it’s likely your mixer or interface is sending desktop audio back into the game. Most mixers include aux out, fx send or group/bus audio options that let you send only one channel out of your mixer to avoid accidentally mixing in all of the sound from your computer back into your input channel. If you are using your mixer or interface as an output/playback device in windows and other programs to monitor and mix it’s likely you will need to separate the mic signal through your mixer. This is common amongst streamers, which means there are many video guides on the topic. So search away or consult the manufacturers guide to find a solution that works for your setup!  If working correctly you shouldn’t see the pitch meter or activity on the microphone level indicator when not speaking or singing. If problems persist make sure there isn’t any background noise being picked up by your microphone.

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